Senior Infrastructure & Network Manager (Tech/SaaS)

Ref: SP879

Salary: £60000  – £65000, per annum  

Location: West London, England, United Kingdom

Type: Permanent

The Infrastructure & Network Manager oversees all aspects of corporate infrastructure and network operations. This critical role reports to the Head of Service Delivery & Infrastructure and focuses on developing the Infrastructure and Network team while ensuring the integrity, security, and efficiency of the network and infrastructure systems.

This position demands a strong leader experienced in building high-performing teams, fostering robust working relationships, and managing complex organisational structures.

Responsibilities

  • Leadership and Management: Guide and support individuals and teams through coaching, feedback, goal setting, and performance management. Prioritise, assign and oversee departmental activities and projects to align with goals and objectives.
  • Daily Operations: Ensure the department operates effectively and efficiently, delivering high-quality results.
  • Stakeholder Collaboration: Develop strong working relationships with other departments, such as Legal, Enterprise Risk, and Business Process Assurance.
  • Infrastructure and Network Oversight: Manage all aspects of the infrastructure and network, including leadership, development, and daily operations of the team.
  • Global Coordination: Collaborate with North American counterparts to ensure seamless global support coverage.
  • Security Integration: Work with the Information Security team to implement effective security monitoring and incident response mechanisms.
  • Network Design: Design resilient, high-performance network infrastructures, including data centers, LAN/WAN/WLAN/SDWAN, Internet, load balancers, firewalls, and management platforms.
  • System Management: Deploy and support complex virtual environments, including SAN, HPE technologies, Windows, Red Hat Server OS, Citrix, and SQL.
  • Incident Management: Handle the installation, configuration, administration, upgrade, and maintenance of complex systems, audit and change management, and out-of-hours incident escalations.
  • Performance Monitoring: Maximise performance by monitoring infrastructure, troubleshooting service interruptions, scheduling upgrades, and collaborating with third-party support and IT engineers.
  • Data Services Support: Analyse requirements and provide proactive cost and capacity planning for network, storage, and compute resources.
  • Project Leadership: Lead projects to support capacity growth, upgrades, new features, and integration.
  • Toolset Experience: Maintain infrastructure and network devices, manage vendor relationships, and recommend changes via the change management process.
  • Security Reporting: Create and manage security dashboards to demonstrate operational effectiveness.
  • Financial Management: Forecast requirements, prepare budgets, schedule expenditures, analyse variances, and initiate corrective actions.
  • Security Frameworks: Implement industry-standard information security control frameworks using templates, implementation plans, metrics, and tools.
  • Incident Investigation: Lead investigations for security-related events and incidents.

Essential:

  • Strong technical background in both hands-on and leadership roles within infrastructure and network capacities.
  • Experience in solution design and implementation.
  • Over 5 years of experience in global network infrastructure support, including configuration and maintenance of Palo Alto Firewalls, Cisco routers, switches, firewalls, wireless access points, LAN/WAN, and Internet technologies.
  • Over 5 years of experience in global infrastructure support, including HPE Synergy and Alletra SAN storage, GreenLake, Citrix, and NetScaler.
  • Proficiency with monitoring and administrative tools such as SolarWinds, Observium, Pager Duty, Data Dog, and Cisco ISE.
  • Active network certifications such as CCNP or CCDP/CCNA, and preferably Microsoft certification in Core Infrastructure or Business Applications.
  • Knowledge of Information Security frameworks and industry accreditations (ISO, NIST, PCI-DSS).
  • MPLS WAN support experience.
  • Excellent communication skills for interacting with and presenting to stakeholders.
  • Ability to manage multiple priorities and adapt to changing business needs while meeting deadlines.
  • Strong analytical skills and attention to detail.
  • Proven ability to build and maintain cross-functional and external relationships.
  • Demonstrated leadership skills to guide and develop teams.
  • Project management skills with a history of successful project delivery.

Main Contact

Principal Consultant, Digital Transformation
Principal Consultant, Digital Transformation
With an excellent understanding of Digital Transformation recruitment, I specialise in tailoring bespoke solutions to meet the unique needs of each client. My professionalism and dedication ensure that the recruitment process is seamless and effective, covering a wide array of sectors including retail, media, finance, and more. By understanding the intricacies of digital transformation within various industries, I match top-tier talent with organisations looking to innovate and excel. My approach is characterised by a deep commitment to quality, attention to detail, and a robust understanding of the digital landscape, ensuring the perfect fit for both candidates and employers.

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